MS Word 19 pages. Use this Maintenance Plan template to provide Technical Support personnel with the information necessary to maintain IT systems effectively.

Use this template to:

• Define the support environment, roles & responsibilities, maintenance activities.
• Monitor the system for continued performance and provide the necessary system modifications.
• Identify the support environment, including the development, maintenance, and target host environments

MS Word: Table of Contents

1. Executive Summary
1.1 Background
1.2 Objectives
1.3 Scope
1.4 Relationship to Other Plans

2 System Details

2.1 System Organization
2.2 Details
2.2.1 Security
2.2.2 Points of Contact
2.2.3 Authorized Usage

3 Support Environment
3.1 Equipment Environment
3.1.1 Computer Hardware
3.1.2 Facilities
3.2 Support Software
3.3 Storage Requirements

4 Project Team
4.1 Roles and Responsibilities
4.2 Training

5 Management Approach
5.1 Priorities
5.2 Schedule
5.3 Tasks
5.4 Constraints
5.5 Assumptions
5.6 Dependencies

6 Technical Approach
6.1 Types of Maintenance Activities
6.2 Configuration Management
6.3 Risk Assessment
6.4 Testing
6.5 System Protection
6.6 Special Processes
6.7 Maintenance Reports
6.8 Documentation
6.9 Quality Assurance Activities

7 Maintenance Procedures
7.1 Consolidated Unit List
7.2 Maintenance Procedure for Software Unit [x] 7.2.1 Description
7.2.2 Conventions
7.2.3 Verification Procedures
7.2.4 Error Conditions
7.3 Maintenance Procedure for Software Unit [x] 7.4 Maintenance Procedure for Software Unit [x]

8 Database Maintenance Procedure
8.1 Database [x] 8.1.1 General Characteristics
8.1.1.1 Permanency
8.1.1.2 Storage
8.1.1.3 Restrictions
8.1.2 Organization and Detailed Description

9 Appendix A

Contents & Format

• 3 x Maintenance Plan Templates MS Word 19 pages
• Maintenance Tasks 1 Excel worksheet
• Maintenance Log 1 Excel worksheet
• Server Maintenance Checklist 1 Excel worksheet

Product Specifications

File Format: The templates are in Microsoft Word (.docx) and Microsoft Excel (.xlsx) format.

Opening the Files: You don’t need any special software to unzip the files. To unzip the files, right click on it, then select Extract, and save it to your computer.

Getting Started: Depending on your MS Office settings, the files may say Read Only when you open them. If this occurs, click File, Save As and save the files. There are no security settings on any of the files.

Images: All of the images in the templates are copyright free.