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The Memorandum of Understanding (MOU) is a formal agreement that sets out a framework to coordinate service arrangements, co-operation and data/information exchange.

Place the document in context by providing a brief introductory and describing those aspects of the problem and/or solution which influence the MOU.

For example, The purpose of this Memorandum of Understanding (MOU) is to establish a formal working relationship between the <PARTY A> and <PARTY B>. This MOU replaces the MOU between <PARTY A> and <PARTY B> dated Jan 1 2023.] 

Table of Contents

1 Introduction
1.1 Purpose of this Document
1.2 Scope
1.3 Background
1.4 Duration and Termination
1.5 Roles and Responsibilities
1.6 Contacts
1.7 System Identification

2 Service Details
2.1 Requirements
2.2 Service Level Expectations
2.3 Escalation Actions
2.4 Service Provider
2.5 Service Hours
2.6 Performance Guarantee
2.7 Agreement Change Process

3 Agreement Table

4 Appendix A: Memorandum of Understanding Approval

5 Appendix B: Reference Documents

6 Appendix C: Glossary of Terms

7 How to Use This Template
7.1 Add Your Logo to the Cover Page
7.2 Add Your Logo to the Header
7.3 Update the Table of Contents
7.4 Add Notes
7.5 Add Warnings
7.6 Add Comments
7.7 Add Code Samples

Product Specifications

The template is in Microsoft Word (.docx).

The template pack includes the following documents:

1 x Memorandum of Understanding Template

Page Count

- MS Word document – 14 pages

File Format

The template is in Microsoft Word (.docx) format.


All images in the templates are copyright free.


US English


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